Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
I have extensive skills and knowledge for customer service. I've been in BPO industry for 2 years now and given with the pace of environment, I have acquired traits, values and skills to be perfectly capable of assisting clients and customers in need. I believe transparency, knowledge-based and communication is the key for a successful customer engagement.
Respond to customer requests in a timely manner. Responsible for dealing with complaints and compliments from customers. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers' accounts.
Therefore, responsible for ensuring the satisfaction of customers.
Greetings,
I’m an excellent copy typer, proof reader and an expert in data entry. I can speak English fluently and high proficiency in using Microsoft Office especially Microsoft Excel. After converting from the PDF to Words, I also will give free grammatical for the whole typed words for a better reading and presentation.
I hope my skills are fit and can fulfil your requirements for this job offer.
Thank you.
Regards,
Jedidah Michelle
I am very much focussed on getting the work done within or before time. Working under pressure and having deadlines is what gives me dedication and energy. That being said, I find myself working efficiently while under time crunches. I have a past experience of carrying out tasks that required vast variety of opportunities, from the least to most important aspects of an event.
Also, I have a good grasp over writing an typing and overall computer basics.
Dear Sir,
We have a team. We can smoothly do the job.
Why you Chose Me?
We have 5.5 years exprience with MS Excel/MS Word/PowerPoint/Data entry/PDF/Copy and Paste Related Tasks. You get 100% Accuracy and Quality Work, Project delivery within estimate time, Unlimited Revisions. We are very interested to work on this project. We are waiting for the valuable response from your side. Thanks.
